Hello,
I appreciate you posting your difficulty, as it gives me the opportunity to address a problem that is all too common!
The biggest problem we are facing, is with _bouncing e-mail addresses_. If your e-mail address is over the limit, the e-mail from
Sales@drdlight.com which will be delivering your download _will_ bounce back to us, with a MailerDaemon message. I _do_ try to resend it again, but there is a limit to how many times I will check back to see if your mailbox is a) valid b) full c) bouncing. Then, when I get an e-mail from you saying 'I didn't get my download!' -- and I e-mail you back, and _that_ bounces as well....
Another problem is that _some_ people have a Firewall set up which blocks e-mails from 'unknown sources'. I totally understand that people do not want SPAM in their e-mail boxes! Which is why Games for Loving and Dr. D. Light do NOT send out spam, nor do we sell, trade or distribute our customers contact information. When you are going to order from Games for Loving - gamesforloving.com, or from Dr. D. Light - drdlight.com you need to put our domains in your 'Safe List'.
I don't always see a request coming in that is telling me to 'Fill out this form, so your e-mail can be delivered.'
When I do see one, I _do_ try to fill them out. - But, it isn't always possible for me to fill one out for
Sales@drdlight.com when the message comes to
techsupport@drdlight.com
One other problem - which sometimes occurs - but does not always occur - is if your payment has not cleard through PayPal yet. Some payments may take up to 4 days to clear - which by default has our customers waiting for 4 days for their download to appear.
Our goal is to have great products, as well as great customer service. However, if we try to make the delivery, and the door is 'locked' that tends to put the ball in your court, making sure that your e-mail server has room for replies, your payment has cleared, and your e-mail server isn't bouncing us out.
I hope this helps!
May your relationship be filled with bliss and delight!
Dr. D. Light