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ios purchase not showing up anymore

PostPosted: Fri Jun 15, 2018 9:18 pm
by tla
I purchased the IOS version back in the day.
But now I tried to reinstall and it wants me to pay the $12 again.

Is it possible that an update to the app caused a problem with prior purchases? or do I need to contact apple to see why I cant see that app as a purchase anymore?

thank you


Re: ios purchase not showing up anymore

PostPosted: Tue Jun 19, 2018 2:34 pm
by DaveBliss

No, we haven't updated the app in any way that would require an additional purchase—if you are logging in with the same iTunes account as before then it shouldn't be asking you to pay for the app again. Unfortunately this isn't an issue that we can resolve. You'll have to contact Apple to see why your prior purchase isn't being recognized. Good luck!