How to report a crash

Use this forum to report any bugs encountered in iBliss.

Moderator: DaveBliss

How to report a crash

Postby DaveBliss » Mon Jan 18, 2016 1:05 pm

When Bliss for iOS crashes, it can be frustrating and hard to understand why. Luckily iOS captures information about crashes, and if you send that to us it can help us to understand what happened. There are two ways to find and send that information:

1. Syncing with iTunes

This method requires a desktop computer.

  • Connect your device to a cable and sync your device with iTunes on your desktop computer.
  • After syncing, look for crash logs. See below for where to look on your operating system.
  • In the appropriate directory for your operating system, look for files starting with "Bliss".
  • Attach them to an email to isupport@gamesforloving.com.
On recent versions of Windows, look in:
C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

On Windows XP, look in:
C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

On Mac OS X, look in:
~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>. Note that ~/Library is hidden by default on Mac OS X. To get this folder, open the Finder application, then hold the "option" key while clicking on the "Go" menu. You should see a menu item for "Library." Click on that, then continue navigating to Logs, CrashReporter, etc.

2. Emailing directly from a device

This method doesn't require a desktop computer, but may be slower if you want to send multiple crashes.

  • Open the Settings app.
  • Find the Analytics (formerly Diagnostics & Usage) screen.
    • On iOS 10 or later, go to Privacy -> Analytics -> Analytics Data.
    • On iOS 8 or iOS 9, go to Privacy -> Diagnostics & Usage -> Diagnostic & Usage Data.
    • On iOS 7 or earlier, go to General -> About -> Diagnostics & Usage -> Diagnostic & Usage Data.
  • Look for entries that start with “Bliss_”. Tap on one of them.
  • You will see a text field with a crash log. Tap the share button on the top right.
  • Choose Mail to email it to isupport@gamesforloving.com.
User avatar
DaveBliss
 
Posts: 114
Joined: Wed May 18, 2011 10:59 am

Return to Bug Reports

Who is online

Users browsing this forum: No registered users and 1 guest

cron